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Earlier I wrote about how United Airlines teased us yesterday with the promise of an “Historic Route Announcement” coming today. I put out my hopes and thoughts on what this announcement would be. You can take a look at that in more detail here.
Just after 11am central time today, United Airlines’ CEO Oscar Munoz made good on his promise and here’s what we found out. United will be expanding service at San Francisco (SFO), including:
- Toronto, Canada (YYZ) – NEW SERVICE
- Melbourne, Australia (MEL) – NEW SERVICE
- New Delhi, India (DEL) – NEW SERVICE
- Seoul, South Korea (ICN) – INCREASED FREQUENCY
Well, I don’t know if I would call this historic. I wouldn’t even call it interesting, honestly. Three of these routes are already served by Star Alliance Partners: Air India to New Delhi, Air Canada to Toronto and both United and Asiana (and Korean) fly between Seoul and San Francisco. The only thing new here is a Star Alliance flight between SFO and MEL, which currently is only operated by Qantas.
Marginal increased frequency (assuming the Star Alliance Partners don’t reduce their frequencies in light of these coming on) at a United Hub. Great.
So if you take a look at my predictions, I couldn’t have been more wrong. Chicago is still the red-headed step child. United Airlines still doesn’t serve Africa. I guess this is why I’m a casual observer and not in the airline industry.
Were your predictions right on or were you as off base as me?
Yesterday, United Airlines teased us with an “Historic Route Announcement” that would be coming out today. The AV Geeks around the internet were abuzz with the possibilities. The announcement read:
United Airlines CEO Oscar Munoz will host a media conference call tomorrow to discuss an historic package of new and expanded international routes and talk about how they are a capstone to a breakthrough year for United.
This package of new and expanded international routes, really piqued my interested. As a United guy who lives in Chicago, I’ve felt like the red-headed stepchild lately. We did get the first Polaris Lounge, which is a great improvement over other offerings, but we still don’t have any regular 787 service from O’Hare and our reach to Latin America is limited.
What I Want:
I would love to see addition services from O’Hare – here are my dream new destinations:
- Sydney (SYD)
- Singapore (SIN)
- Bangkok (BKK)
- Johannesburg (JNB)
- Buenos Aires (EZE)
Now, I have done no real research on these routes from Chicago. I do know that Delta’s ATL-JNB route is quite profitable. These are all very long flights that may not make much sense if you can’t fill the plane with cargo and passengers, but I’m selfish. I want to visit (or revisit) each of these cities and I’d love to have a non-stop option from home.
What I Think Will Happen
What do I really think will be announce? I think Chicago will be shut out and we’ll see a big announcement about more services at Dulles. The new Polaris Lounge was just announced recently and I wager that we’ll see United announcing flights from Dulles to:
- Johannesburg (JNB)
- Accra Ghana (ACC)
- Addis Ababa (ADD)
- Abu Dhabi (AUH) / Dubai (DXB)
I think United is going to double down on Dulles and the historic announcement will be the carriers return to Africa and adding new destinations.
What do you think is on deck here? How crazy do you think I am with my hopes and thoughts here?
After leaving the lounge, I made my way to to my flight. I love Vienna airport. It is quite small, but has lots unique destination, like Yereven, Lviv and Tehran. As I arrived at the gate and we were herded into two seating areas: Business Class and Economy. Boarding commenced shortly after the planned time.
The surprisingly unorganized boarding process had passengers rushing the podiums trying to board first. The young Austrian employees looked quite overwhelmed by the confusion that ensued. I sat back until it was all sorted out. I usually want to board and get settled early in the process. but not when it is mayhem.
Once I reached my seat 7A, I stowed my hand luggage and settled in for the 10.5 hour flight to Chicago. I’ve taken this flight several times before and just love the service and the experience in general. I almost always attempt to speak German exclusively whilst on board. Two and a half years studying in college gets me along well enough on the plane and in hotels.
The woman sitting across the aisle from me was in a mood. I could tell that she would be awful from jump. As the Purser walks around and introduces herself to all Business Class passengers, this woman continuously rang her call button. First she couldn’t find her amenity kit – it was immediately in front of her. Secondly, she wanted the different amenity kit (the pouch, not the shoe bag). Then she wanted to know the flight time. This is all within 10 minutes of boarding. Dozens of people heading to the economy cabin filed past us.
The chef made her rounds next. After handing out menus she returned and talked to each of us about the service. Austrian uses DO&CO for their on board offerings. They are my absolute favorite airline catering group. I selected the Viennese Tafelspitz for my entree.
As boarding continued, I had a couple glasses of sparkling wine and bookmarked the various programs on the In Flight Entertainment (IFE) System that I wanted to watch on this trip. Bookmarking the shows and movies you want is a great feature that most other airlines don’t do. It saves a ton of time on the flight.
The doors closed and we pushed back two minutes early. It was a short taxi and a quick take off. Before I knew it, we crossed 10,000 feet and the flight crew sprung into action.
On Board Service
The crew delivered an additional glass of sparkling wine along with warm nuts. After the table was set and the appetizer trolley rolled out. I do love selecting from the half dozen different items available. The seat side plating is a nice touch. It seems much more personalized and less factory style service.
The rest of the meal was served with efficiency, but like every other time I’ve flown Austrian, the meal takes the right amount of time. It isn’t hurried, nor does it drag on for too long.
The woman across the aisle from me continued her shenanigans. Her entree was delivered and she ate nearly three-quarters of it. Then she rang for the flight attendant, complaining that it wasn’t good and she wanted another option. She did this twice. Finally, her third entree was taken from the pre-arrival options. This loud, brash woman, consumed most of three entrees. The crew couldn’t have been nicer or more accommodating. This passenger was awful.
After the meal, I turned on a movie and decided to take a little nap. Hell, it is vacation, right?
The rest of the flight was lovely and uneventful, until….
As the pre-arrival meal was being prepared, the woman across the aisle, who was served long before me, pulled the same game with the food. She ordered, ate and returned two entrees. She finally settled on the third being to her liking. All before I was served.
That’s where Austrian really failed. There was no more food for me. Not saying they didn’t have a choice for me to select from, there was absolutely no more food available. It was quite surprising. I asked for a snack from the Economy Cabin and was told that they ran out of food in the back too. There was nothing at all left on the plane for me to eat.
When flying coach, I usually skip the pre-arrival snack as it is just not worth the time or energy, but usually in Business Class, there is something worthwhile. What really angered me, was that if this woman hadn’t eaten multiple entrees at each seating, I would have had something to eat. Austrian should have served all passengers before replacing meals, don’t you think?
We land at O’hare and arrive at the gate 15 minutes early. Unlike most of the flights on this trip, I was ready to get off this flight. I wasn’t tired of flying or the overall experience was bad. I was just frustrated with my fellow passenger and didn’t want to deal with her any more.
My trip around the world came to an end as I quickly walked to customs and the Global Entry Kiosks. One of the reasons I love O’Hare is that you go from sitting in your seat on board the flight to the taxi line at the International Terminal in less than 10 minutes.
Have you flown Austrian Airlines Business Class before? How many times has the Airline ran out of food?
It’s that time again, time for a Stitch Fix Review. I received my December box this weekend. My excitement level wasn’t too high, considering I returned EVERYTHING from November. I was hoping my response and reviews of that fix would guide my stylist in a better direction. As a reminder, my focus for Stitch Fix is more casual clothes. My office transitioned to a fully casual environment a few months ago and after years of building up a business and business-casual closet, I needed some help. I get all of my dress shirts custom made from a tailor in Hong Kong and they are perfect. My pants are mostly from Banana Republic.
With a much more casual dress code now, I need to revamp my closet. Enter Stitch Fix. I’ve been using the service off and on for a few months now, with relative success. Read more about my previous boxes here, here and here. My fix arrived this week – let’s jump in, shall we?
In The Box
- Bixby Nomad – Straight Fit 5 Pocket Pant – $68
- Liked the style, the fit and the color. Keep
- Alesbury – Denali Two Pocket Doublecloth Workshirt – $60
- This was interesting. Didn’t LOVE it, but I also don’t have anything like this. Undecided
- Flag and Anthem – Schenectady Dobby Shirt – $49.50
- Loved the pattern and the fit was almost perfect. Sleeves were a a perfect fit, but I know they will shrink a bit after the first wash. Keep
- 01Algo – Heathered Knit Blazer -$128
- A deconstructed blazer with good weight that actually fits? Keep
- Alesbury – Keaton Thermal Henley Hoodie – $49.00
- This hoodie looks like long underwear and fits like a glove, perfect for layering. Keep
I tore into this box and was pretty impressed. The burnt orange pants really sang to me. I ripped them out of the box and tried them on immediately and they were perfect! The Hoodie looked like something I’d never buy on my own, but thought it was a great layering item for a cold Chicago winter. When I saw the blazer, I thought it was going to be another blazer from these guys that just fit poorly or fit poorly and was expensive, not at all in this case.
This month, I decided to KEEP everything. While I wasn’t COMPLETELY sold on one shirt, I did dig it well enough to keep. Plus keeping all five items gives you an additional 25% off the items. Basically, if I bought all the items, it was cheaper than buying four of the items. Kooky, I know.
My results aren’t all that consistent with StichFix, but I’m still digging this whole process. I was offered free styling for a year for $49. Without this offer, each month, you must pay $20 styling fee, even if you return everything.
Do you use Stitch Fix? Give me your Stitch Fix Review. Guys – what other services like this do you use and recommend? Or do you just prefer to walk into your local Banana Republic and grab stuff off the racks?
Leaving the Hotel Bristol at 08h15, I was at Vienna International Airport by 09h10. Passing through security and immigration was a breeze and I found myself at the Austrian Airlines Business Class Lounge about 40 minutes before our scheduled boarding time.
A Tale of Two Lounges
The Vienna Airport Lounges are interesting to me. There is the Business Class Lounge and the Star Alliance Lounge. Each time I fly in Business, I am relegated to the Star Alliance Lounge. The only explanation I get is that I have to go their since I do gave Star Gold Status.
While this is indeed true, I am flying Business Class and think I should be allowed in that Lounge. The Star side is utterly packed. Each time I enter this lounge, I find that every single seat is occupied and people are just standing around like vultures, waiting for a seat to open. It isn’t relaxing. Usually, I’ll just pop over to the Priority Pass Lounge next door, which looks like a mediocre restaurant at a mall. At least I can sit though.
This time was different, I was admitted to the Business Class side of the lounge.
It wasn’t stellar, but I did get a seat. I also grabbed a pastry, some sparkling wine and the Monday edition of Le Monde.
I spent only about 20 minutes in the lounge then took the long walk to my gate.
Austrians Business Class Lounge is head and shoulders better than their Star Lounge, but it sure isn’t anything to arrive early for. Show up early enough to grab a newspaper and a glass of bubbles and call it good.
Which Lounge is your favorite in Vienna? Have you ever been relegated to the Star Lounge despite having a proper Business Class ticket?