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The AC Hotel Portland Downtown was our home base at the end of our West Coast Road Trip. We chose this hotel for two reasons 1) The price was right and 2) My recent stay ended up being pretty nice. Our favorite hotel in Portland, the Nines, was going for over $650 per night, which is a price I’d never pay for a hotel room.
We arrived late in the afternoon and found a long line at check-in. Evidently 16h00 is rush hour at this property. Surprisingly, we were moved quickly to the front of the check-in line. Several of the people attempting to check-in didn’t have their identification nor did they have their credit cards – their personal documents were in their bags still on their tour bus. Lucky for us!
I don’t get why the folks working reception have to ask if this is our first visit at the hotel. It is clear in their system that it isn’t. When I say I’ve stayed here before, the guy helping me checks his computer screen and sees that I had been their just two two weeks prior. After thanking me for my loyalty he begins the standard soliloquy of the hotel amenities and details. I was just here two weeks ago, give me my keys and let me go to my room.
We had a more relaxing visit this time – not feeling rushed or obligated to do a lot in Portland, which allowed us to spend more time relaxing in the hotel. The room is quite comfortable for both work and relaxation.
There was one thing off about these rooms, which I touched on briefly last time. There is only one single piece of art in the entire room. Now usually hotel art is pretty abysmal and I’d rather just see a blank wall than some poor quality, high production prints, but the AC Marriott Portland Downtown was different. I was digging the art – but the large blank walls seemed like the hotel wasn’t quite finished.
I wouldn’t hesitate returning to the AC Hotel Downtown Portland again. It is centrally located, new, clean and nicely designed. The staff is quite nice – a little too thorough sometimes though.
Where do you stay when visiting Portland? Are you as surprised as I am about hotel prices in Portland?
Marriott acquired Starwood in 2016 but had a very slow and methodical integration of their loyalty programs. Kudos to them. Doing it right is better than doing it fast. I’d prefer to remain an SPG member, but the changes that Marriott is making are pretty reasonable. These changes are much better than we’ve seen with other travel related acquisitions.
The new program launches on August 18 and with that there are changes in Elite Status, Earning Rates and Redemption Rates. I can’t do anything about Elite Status or Earning Rates, but I can use the Redemption changes to my advantage.
For example, I have another trip to Austria coming up later this summer and I found that my favorite hotel, the Hotel Bristol, is going to cost 14,000 points more per night. Now this hotel only costs 12,000 SPG Points (which are worth 36,000 Marriott Points). After August 18th, the hotel will cost 50,000 Marriott Points to book. Booking now, I’ve saved myself 14,000 Marriott Points — there are about 1,700 Marriott (and Starwood) hotels in the world were those 14,000 points could get my one or two free nights. I’d be a fool to ignore this savings!
This also goes the other way too. If you were planning on staying at the St. Regis San Francisco, that property will cost 30,000 points less than it does now! You can go ahead and book it now, but just know that you won’t automatically get those points refunded, you’ll have to call and ask for them to be credited back.
Marriott has a great website that helps you review their properties, how many points it takes now and how many it will take in the future. Go check out your upcoming travel plans and see if you should book now or after August 18th.
Where are you traveling and how are you favorite hotels working out with this change?
Hotels in San Francisco were not inexpensive for the weekend we were looking to stay. Even using points seemed a bit cost prohibitive. After a few weeks of checking and rechecking hotel prices, we found we could snag a room at the San Francisco Proper, a Member of Design Hotels, for only $210/night. The room we’d select into was a Bunk Room – yes, a room with bunk beds. We hadn’t slept in bunk beds since college and thought it would be a fun change of pace. Plus the price was right for us. We knew we wouldn’t be spending much time in the room, so even a tight space would suffice.
We checked into the hotel close to midnight after taking BART in from SFO. The public transit connection was easy, as BART goes directly to the Civic Center Station which is just meters from the hotel. The hotel is located in the Tenderloin neighborhood of San Francisco. If you haven’t been before, know that it isn’t the bright, shiny, area that you see in magazines. This area is gritty, dirty and full of homeless and drug users. As we walked up the stairs from the BART Station we had to step over many people laying on the stairs. We saw people buying and selling various narcotics. Plus something I hadn’t seen this up close and personal since I studied in London many years ago. We had to step over a man who was actively shooting up, needle dangling out of his arm.
I don’t live in an ivory tower thinking this stuff doesn’t happen, but it was more blatant and obvious than I had seen in years. I’m not going to pontificate on the state of the opioid crisis in America or the horrible state of our mental healthcare system. I will say that this problem is multifaceted and more specifically for this post, be aware of your surroundings when you stay at this property. Other than the difficulty in carrying suitcases upstairs and over people we had no other issues with the people in and around the hotel.
The night manager was working check-in when we arrived. She greeted us by name, I’m assuming because we were the last people to check in that day. She was very welcoming and gave us a quick, but thorough rundown of the hotel and reminded us of their award winning restaurant (Villon) and rooftop bar (Charmaine’s).
If we wanted to visit the bar, she suggested we seek a staff member to escort us. At first I thought this was because of the homeless on the streets, but it was actually because the line to get to the rooftop bar was quite long and with an escort we can bypass the line. We opted not to visit the rooftop bar our first night, but did swing by the next day. The bar was lovely, but just too packed and understaffed when we were there. It was an utterly beautiful day in San Francisco, so everyone wanted to be outside enjoying the sun and the warm breeze.
Our room was exactly as presented, a bunk room. I never really pay attention to square footage stats on hotel websites, I just figure a standard room is a standard room. This bunk room was small, 16m² (175ft²). There was a small table and chair that one could use to work or dine.
The closet had the minibar, which was properly stocked and had luggage racks, an iron and ironing board. It was tough for us to use the ironing board because we had two suitcases that were taking up much of the room, but we managed.
The room had two TVs though, placed at the foot of each of the bunk beds, and they were controlled by the same remote, efficient, but strange, nonetheless.
The bathroom housed the toilet and the shower, while the sink was in the main living space. It had a rolling barn style door, which doesn’t give you much privacy, but in a room as small as this, there isn’t much privacy period.
The water temperature and pressure were on point throughout our entire stay.
The hotel uses Aēsop bath products, which were in bulk containers. I do appreciate these as I find it so wasteful to have those mini shampoo, conditioner and body wash containers. My biggest concern with the bulk containers is a previous guest messing with the contents (pouring something into the shampoo, for example). These quality products smelled like mint and other herbs. When time comes we may swap out our current guestroom toiletries for this brand. Have you used them before?
We chose not to dine at the Proper, despite the rave reviews of the restaurant. San Francisco is such a great food town, the idea of dining in our hotel was a bit unpalatable. Have you dined at Villon? I’d love to hear your take on it.
While the Bunk Room at the San Francisco Proper doesn’t come close to rivaling the Mosaic Suite at the Prince de Galle Hotel in Paris, or quite frankly the AC Hotel Portland Downtown by Marriott, it was a fun experience to try a Bunk Bed and a beautifully designed hotel. I would consider staying here again, but I think I’ll steer clear of the small Bunk Room.
Have you stayed at the Proper before? What did you think of the neighborhood? What about your room? Did you get a bunk bed? Speaking of, when was the last time you slept in a bunk bed?
For frequent readers, you’ll know I’m a Starwood guy. I’ve been a Starwood Platinum Elite (staying 50+ nights a year) for the past 6 years (Gold for even longer), so I try to remain loyal for the benefits and the requalification. I needed to spend a week in Portland, Oregon and the Starwood selections are pretty slim. The Westin recently changed hands and the only other Starwood Property downtown is The Nines, a Luxury Collection Hotel, which I’ve stayed in at least half a dozen times and love it. Unfortunately, The Nines was going for $600+/night, which is well outside of my company’s expense policy and honestly, just outrageous.
Since Marriott acquired Starwood and is slowly integrating the business, I decided to extend my hotel options to the Marriott brand. Stays and points will be combined between Marriott and SPG later this year, so I won’t be losing any elite qualifying credits by jumping ship. Based on the pricing of the properties and the location, I decided to stay at the AC Hotel Portland Downtown. This hotel is just a couple blocks from our office and is relatively new. Plus, the AC sub-brand has a bit more character than traditional Marriott Properties, in my opinion.
We arrived at around 16h00 after taking an early morning flight and working a good portion of the day. Moments before we arrived, the hotel called me to confirm I was actually going to show up, which I thought was strange. They didn’t do this for my colleague who was staying as well. I thought it was because I put in a special request and they were going to ensure that it was acted upon before my arrival. Spoiler Alert: It wasn’t.
We chose to park across the street at a Smart Park location, in lieu of valeting with the hotel. The self-park option was only $10/day while the valet was $45. Yes, the company was paying for it, but this doesn’t make sense for me to spend an extra $35/night on parking.
Strolling into the lobby, we were greeted by three reps at the check-in desk. Two were helping a confused and angry woman who was arguing about something – I never could figure out what her problem was and I think the Marriott folks were having the same issue. She’d complain about something, they’d offer a solution and she’d poke holes in that solution with a completely separate and distinct problem. She was an angry and toxic guest and the Marriott folks were doing everything they could to satisfy her – no one could make her happy.
Check-in was relatively smooth, if not a bit robotic. After I checked in, I wasn’t given my keys until they could confirm that my room had been de-feathered. I loathe feather pillows in hotels. I have a very mild allergy that makes me quite congested while I sleep. Swapping out he pillows is an easy fix that gives me a pretty good night’s rest. My allergy isn’t catastrophic, but the hotel staff always treats it as such and won’t let me enter the room if there is a feather pillow in the area. So I waited about 15 minutes while they confirmed the room was feather-free. I appreciate the effort, but I just wanted to sit down and relax after such a long day. Kudos for heading THIS request.
I was given a room on the 12th floor, away from the elevators, which is also my preference (high floor, away from the lifts). The room was pretty modern with a king bed and a pull-out sofa.
The desk was big enough for me to work and spread out all of my papers. The desk chair was like a dining chair, it wasn’t on wheels, which I think is the first time I’ve come across this in a hotel. It was perfectly fine, just different from what I was expecting.
The bathroom was big and bright with a very large walk in shower and single vanity. The room was very well lit and had great water pressure and ample hot water.
The minibar was stocked with a single small bottle of complimentary water. I do love an ice cold water, but I’d rather have two bottles a day. The chill was nice though.
The view was unobstructed, not all that inspiring. Some views in Portland are absolutely stunning – the mountains or the river and bridges, but the big windows brought in a ton of natural light.
The room did seem a little bare though, with only one piece of wall art. I’m not expecting a miniature museum, but it did strike me as odd that there was so much blank space.
Each time I interacted with a staff member on the main floor, I was addressed by name – which never happens at a Marriott for me. I get this at a St. Regis or a Parker or the Ritz…never at a Marriott. I asked for a couple recommendations from staff members too on this trip and was pleasantly surprised that I didn’t get awful recommendations for common chain restaurants. Every time I asked for something, I was offered a local option, within quick walking distance AND most importantly a personal anecdote about a recent experience at these restaurants. SCORE.
I’ve stayed at the AC chain by Marriott a couple times before and have enjoyed it. This stay in Portland was really quite lovely and I’ve already booked a return stay in a few weeks because of my experience. I slept really well (the bed was surprisingly comfortable too) and had very positive interactions with the staff the entire stay.
The hotel is located in downtown Portland, just a couple blocks from the Willamette River, the MAX (light rail system) and hundreds of amazing restaurants and shops. You really can’t go wrong with the location and if the service stays at this level, you’ll be hard pressed to find a better Marriott in the area.
Where do you stay when visiting downtown Portland?
I recently spent a few days in Montréal, celebrating a friends 40th birthday. There were 18 of us, staying at various hotels downtown and the Village. I chose to stay at the Le Meridien Versaille. The other Starwood loyalists stayed here and at the W.
One of the guys at the W realized that he may have had a bit too much to drink when he originally booked his room. In the “Special Requests” section of his booking, he asked for “A framed picture of Kenya Moore, Miss USA 1993 on the night stand”. He didn’t remember this until he received an email confirmation that they had delivered.
When staying at the W, their motto is “Whatever/Whenever” and boy did they deliver. I can’t imagine what the hotel staffers were thinking when they saw this request. I’m not sure if they thought it was a joke and they had a good laugh about it, or if they thought it was an extremely creepy request…maybe a little from Column A and a little from Column B.
Since this guy was so lucky with this oddball request, I decided to try something similar during my next hotel stay. I was not staying at the W – there aren’t any in Portland, but I was staying at the AC Marriott. I went back into my reservation and asked for something simple: A Framed Photo of Barrack Obama on the desk. The day of check in, I received a phone call at around 16h00 asking if I was going to actually check in and stay at the property that night – I totally thought they wanted to make sure the photo was in the proper room. I was stoked.
I get to my room, throw open the door and what do I find?
Nothing. They did not fulfill my request. There wasn’t a note or a comment about this request either.
Sure, I’m disappointed. Was it a crazy, silly request that really meant nothing – absolutely. Will I continue to try for something like this in the future – without a damn doubt!
Do you ever put in special requests like this? What’s your hit rate? Any suggestions for a future stay? I’m going to make this part of my normal hotel reservation process.