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Austrian Airlines Business Class BKK-VIE
My flight home from my 68 Hours in Singapore was a bit of a round about experience. Leaving Singapore to Bangkok, I continued on to Vienna. I’ve flown Austrian Airlines in Business Class a few times before and was looking forward to trying it again. I left the Thai Airways Business Class Lounge about 50 minutes before scheduled departure. The boarding area was utterly packed with passengers.
People were getting a bit restless, as announcements were made about early boarding. People would line up, then another announcement saying we weren’t boarding. This happened two times before we actually boarded. There were many people traveling with children too. These false starts really got the children confused and frustrated.
I boarded early, as I usually like to do. A single seat wasn’t available, I had to sit in the middle area in the two-seat section. I could have moved to a single seat, but it would have cost me an additional €500. It wasn’t worth it to me.
Our seats already had pillows, blankets and the amenity kits waiting for us. After I got settled, the flight attendant came up with menus. She introduced herself to me and I attempted to speak German, as I usually do when flying Austrian. My college level German gets me far enough on a flight, but it’s just utilitarian, not conversational. I started off my journey with some sparkling wine and some still water.
The flight was pretty full, but I was fortunate enough to NOT have a seat mate. I’m so happy I didn’t pay extra for a single seat. Even if I did have a seat mate, it wouldn’t have been the end of the world. The seats are large and while not very private, Austrian Airlines Business Class is still pretty great.
The flight time to Vienna from Bangkok is 11 hours and 30 minutes. One of my main disappointments when I fly Austrian Airlines is that the flight from Chicago to Vienna just isn’t long enough. I want a little more time to rest, relax and enjoy the Business Class product. This flight gives me a bit more time and I was going to love it.
Austrian Airline’s crew includes an on board chef. Before take off, the chef meets with every Business Class Passenger, explaining the menu and taking orders. It is a nice additional service, although not really necessary. It’s this aspect that I like the most I think.
After departure, drinks are served and the food service begins. I like the antipasti trolley that wheels through the cabin. You select the exact appetizers you want to try. I selected all options, of course!
The meal service continued for the next 90 minutes. It was efficient and friendly. Austrian does a good job of ensuring that your wine glasses are never dry too.
With the meal over, the we had about eight hours until we landed in Vienna. I spent the rest of the flight watching movies, TV shows and napping. I really didn’t want to get much sleep as we’d be landing in Vienna at 19h00 and I sure didn’t want to be up all night.
Other than a little bit of excitement midway through the flight, our time in air was quiet and uneventful. We landed 20 minutes early, but were requested to remain seated while a passenger was taken off the plane by paramedics. More on that story in another post.
Flying in Business Class on Austrian Airlines is still exciting and fun for me. It isn’t the world’s most avant garde product, but the service is smooth and efficient. The wine and food is good and the seats are really comfortable in both seated and bed positions.
Have you flown Austrian Airlines from Asia? What is your favorite Business Class product out of Bangkok?
Singapore Airlines Business Class SIN-BKK SQ 972
I was excited about this flight. Probably the most excited flight of the trip. It would be the only flight in this trek where I would be experiencing a new airline. I had flown EVA and Austrian before and of course have heard amazing things about Singapore from so many friends. Singapore SQ 972 is a short, 2.5 hour flight from Changi to Bangkok’s Suvarnabhumi Airport but would give me a taste of the world class service offered by Singapore’s flag carrier.
We boarded about 45 minutes before scheduled departure. When I arrived at the boarding area, there were already at least 200 people waiting. Plus probably 20 children running around, Lord of the Flies style. Like my last flight, there were a couple of people already lined up in the Business Class queue, despite near constant announcements to remain seated.
Changi is unique in that each gate area has its own separate security screenings – you don’t get screened until you enter your specific gate area. Passports and boarding passes were checked four different times from the point I got to the gate until in was seated in 14F. The Business Class of this A330-300 consists of five rows of six seats in a 2-2-2 configuration. I chose the middle section so I could have direct aisle access and not worry about someone crawling over me.
Upon boarding, I presented my boarding pass and was escorted to my seat. Daisy, the flight attendant, helped me put my bag in the overhead bin. Then properly welcomed me aboard, telling me of the flight time to Bangkok and letting me know that I wouldn’t have a seat mate. Score!
Before I sat down, I start snapping photos of the empty cabin and one of Daisy’s colleagues came up with a tray of beverages. His tray included orange juice, apple juice, sparkling and still water and champagne. He asks if I’d like a drink, “perhaps some refreshing bubbles?” How did he know? Yes please.
On board we were served the same champagne that was on offer in the KrisFlyer Business Class Lounge, which was a perfectly nice option. After champagne, he quickly returned with a warm, moist towel. I love these refreshing little treats. This flight wasn’t as empty as the EVA flight to Singapore, but it wasn’t full – 23 of the 30 seats were occupied.
This plane is an older model, but does have seats that lie fully flat. There is ample storage and several charging options including a UK/Singapore/US Outlet plus two USB ports.
Boarding was quite quick as well. The last passengers boarded and we still had about 25 minutes until departure. I perused the in-flight entertainment selection, which was perfectly fine for our short hop to Thailand.
A short taxi and roll to take off found us airborne right on schedule. Just as we crossed 10,000 feet the flight crew sprung into action. Taking drink orders and distributing another warm moist towel. This morning flight served a selection of western and Chinese breakfast food.
You all know by now that I’m not big on breakfast, so I chose the Thai Pineapple Fried Rice option. It was surprisingly great.
After breakfast, I converted the seat into a bed and rested. I wasn’t ready for sleep, but I wanted to try the seat out. I watched reruns of Big Bang Theory, which always puts me to sleep on a plane.
Before I knew it, Daisy offered me another glass of champagne as the crew began final preparations for landing. A nice surprise.
We landed in Bangkok at 10h48. We deplaned through door 2L and the flight crew held the deplaning economy passengers while Business Class left. This practice is so elitist, but I do love it, don’t you?
The flight was very lovely. My biggest complaint was the length. The flight was just too short to really enjoy all the amenities. Two and a half hours isn’t enough.
Have you flown Singapore Airlines Business Class on a short regional route before? What was your favorite part? What is your favorite Asian Airline for short regional trips?
Singapore: By the Numbers
Regular readers know that I had a quick trip to Singapore – returning home last Monday. This was indeed a whirlwind trip. My better half was in Singapore for work and since I had never been and always wanted to go, I found a way to make it work. I’ll have much more details notes coming soon, but here are the high level numbers and stats.
- Airlines Flown: 3
- Flights Taken: 5
- United Miles Redeemed: 180,000
- Miles Flown: 20,288
- Hours in the Air: 44
- Time in Singapore: 68 hours
- Time in Vienna: 15 hours
- Airport Lounges: 6
- Hotels Nights: 4
- Hotels Stayed: 3
- Cities Explored: 2
- Meals Eaten: 6
- Restaurants Dined: 1 (everything else was Street Food / Hawker Stalls)
- Cocktails / Wine / Champagne Consumed: Countless
It was a quick trip, but with more hours on the ground than in the air, which is always a key metric for a trip like this. That being said, spending 44 hours flying (excluding layovers) in some great business class products isn’t too bad of a way to spend a the dog days of summer.
Give me your honest opinion – would you go to Singapore for just 68 hours? Does the fact that it cost nothing (other than points and time) change your opinion? What’s the longest you’ve traveled for the shortest stay?
Thai Airways Royal First Class (BKK-MUC)
After a bit of a delay boarding and a rather lovely yet awkward push through 250 other passengers waiting to board, we were finally at the Door 1L for our 9,249 km (5,474 mile) and 11.5 hour journey from Bangkok to Munich. The Royal First cabin on Thai Airway’s Boeing 747 is configured in a staggered 1-2-1 layout. I say, staggered because the first row only has two seats due to the curvature of the plane. There are three window seats on each side and two rows of two center seats – allowing for 10 passengers in the front of the plane. There are 14 Royal Silk (Business Class) seats directly behind the Royal First cabin, plus another 26 seats on the upper deck. I would have much preferred to be seated in the small upper deck, but first is on the main deck.
We opted to sit in Seats 3E and 3F – the last two seats in first, in the middle section. The seats Thai uses in First on both their A380 and B747 service are the same, all forward facing lie-flat seats. The seats aren’t angled away from each other, so if you are traveling with someone, you can still talk to them relatively easily.
As I reach my seat, 3F, the Stew approached, welcoming me aboard and asking what I wanted to drink. He was very rushed and very agitated. My gut is that the delay was frustrating him, he knew he had to get a multi-course meal out and get people to bed quickly. He was trying to be efficient. I ordered champagne.
I continue to get situated – taking out my noise-cancelling headphones, my tablet, a USB Cable to ensure that my phone was fully charged for the photos I knew I’d be taking. The champagne was delivered and the Stew comes back asking what I wanted for my meal. Mind you, I hadn’t sat down at that point – I was still unpacking, rearranging, etc. I let him know I hadn’t looked yet and needed a few minutes. He slammed his hand down on the seat in front of me and stormed off. So strange.
I get settled, enjoy my chocolates and some champagne and the Stew comes back to ask about my dinner selection (it had been about 45 seconds since his last visit). I told him I hadn’t decided and that I didn’t even have a menu yet. He proceeds to pull one out of the area where the magazines and safety cards are stored…then he stands there while I look at it. He asks again about my selection. Good god man, give me a second. He walks off in a huff again.
I figure if I don’t have an answer for him on his next visit I’ll probably be escorted off the flight — yes, all this is happening while passengers in business and economy are still boarding. I tell him I’ll take the Thai Curry with Beef Satay. “It is too spicy for you, you’ll hate it. I suggest you choose something else.” Ok, so just a few hours ago I was at Nahm sweating my ass off because of an extremely spicy Prawn Curry, but I was very confident that this dish wouldn’t be anywhere near that spiciness. I again, requested this dish. His response was priceless: “Fine, but if you don’t like it, you can’t change your selection.” Now if that isn’t First Class service, I don’t know what is.
The door closes about 25 minutes after we boarded, so the Thai Airways folks did a great job in getting all the passengers on board and settled. We had a short taxi to the runway, but a very long and bumpy take off roll. The plane sounded like it was rattling from every screw, bolt, door and cabinet. It was so loud (and unsettling is not the right word, but something just felt off), so much the passengers I could see all gave each other a concerned look and tightened up their seat belts.
We were in the air and once we crossed 3,000 meters (10,000 feet) the cabin crew jumped into service. Starting with the beverage service and accompanying nuts. Everything seemed quite rushed – but at this point it was already past 01h30, so people wanted to get some sleep and I’m sure the stews are getting yelled at if they don’t get service done quickly. We weren’t in any hurry ourselves, I was fine staying up all night and experiencing the wonder that was Thai Royal First class.
After the drink orders were taken, I grabbed my Thai Royal First pajamas and went to the lavatory. The lav on the the B747 was quite tight, nothing at all like the large and luxurious Thai A380. You almost had to be a contortionist to change in that tiny bathroom – but luckily a couple glasses of Dom made me a little more flexible and I managed to change without any of my clothes touching the bathroom surfaces.
No refills on the nuts were offered – we were obviously on a quick an efficient service tonight. The caviar service came next and I absolutely loved the caviar service last time I flew Thai. This time, the caviar cart was not wheeled around, but we were asked what accouterments we wanted and the fully plated version came out. We were also given our own individual jar of caviar this time, while previously we given individual scoops of caviar – so you could adjust your portion accordingly. Keep it coming! The crew didn’t include the vodka pairing with the caviar tonight though – quite disappointing.
After we finished our caviar – immediately after I mean, with almost no delay or hesitation, we were given a salad course. I think.
Then another salad course. The second with Brussels sprouts, carrots and nuts and greens. A perfectly respectable second salad of the flight.
A mild lime flavored sorbet to cleanse our palettes before moving on to the entree. We were still moving along at quite a clip here too, not a moment was wasted between final bite of one course and the delivering of the next.
Next up was the Thai curry that was going to be way too hot for me – and when that happened, I’d be stuck without a meal for the flight…or so the Stew told me. He did a great job of setting the table, especially considering there were so many condiments that came with my curry and satay. I will say the curry was very good, it had the mildest of kicks too it too, but this of course had nothing on Nahm. I ate every single bite of this curry – I did have to shoo the Stew away a couple times as he tried to clear my tray table while I was taking a break from the hurried pace of our meal. I’d totally order this next time I fly Thai.
After dinner was cleared, I looked for the Stew working my aisle. I needed his help making my bed, but he was no where to be found. I found his counterpart working the other aisle (she was back in business class chatting with some colleagues and passengers). She quickly came up and made my bed without hesitation. She was so much nicer and more professional. I wish I had sat in her aisle.
I crawled into bed and prepared for sleep. I was pretty full, so sleep didn’t come all that quickly to me and the First Class Cabin on Thai (and many other airlines too) is like a sweat lodge – the heat is just cranked up. Farther back in the plane it is much cooler, but it was so hot up front that you didn’t need all the blankets they provided.
I ended up sleeping off and on for about 5 hours of this flight. I was too full and too warm to get a great night’s sleep. I got up about 60 minutes before we landed (I asked the Stews not to wake me for breakfast – I’m not really a breakfast guy and I was pretty full still when I woke up) and popped into the lav to change and brush my teeth before everyone else started getting cleaned up before landing.
As we came in for a landing the old B747 shook and shimmied, just like it did on take off. Closet and lav doors popped open and overhead bins dropped down. We landed smoothly and taxied to our gate. As we deplaned we were given the customary Thai orchid and like the A380 flight, the Stews held back the Business Class (and Economy) passengers until all the First Class Passengers had deplaned. That is such an elitist move by the airlines, but I absolutely love it.
Flying Thai Royal First was one of the most anticipated parts of this trip. I utterly adored my experience on the A380 and since I love the B747 itself, I thought I’d be equally wowed. I did enjoy the flight, the food, the hard product (except for the doors and bins that kept popping open), but the service was dismal at best. I know people fly for different reasons and it can be quite annoying when you want to sleep and the cabin crew are banging around serving a meal late into the night, but we felt rushed and couldn’t fully enjoy the experience. Yes, I’m sure I could have been more proactive and told the Stew to slow down and attempted to enjoy the process more, but I didn’t.
I would definitely fly Thai Royal First again – and I’d love to experience their A380 service again -even if it costs more United miles than the first time I flew it. The daytime flight out of FRA to BKK I think is the way to go – long enough flight to really experience the journey and early enough in the day you aren’t rushed by people trying to get some sleep.
Have you flown Thai Airways Royal First? Which experience (A380 or B747) was more inline with yours?
Thai Airways Royal First Class – Ground Services BKK
The beauty of flying First Class doesn’t start once you walk down the gate, with good airlines, it starts long before. Thai Airways is known for this great service and their First Class Ground Service at BKK (Suvarnabhumi Airport) was one of the reasons we planned our return trip like we did. We could have returned on Air China or ANA for the same number miles (we didn’t pay cash for this flight, but cashed in United Miles) and left around the same time. If you aren’t flying Thai in Royal First you don’t get access to all the amenities that Thai flyers get.
Our Uber dropped us off at the door near the First Class Check-In area at BKK and we see this beautiful sight. Other than the woman at the door (and the three armed guards with assault rifles, just out of frame) no one was around.
We walk towards the Royal First Check In area – located away from the hustle and bustle that is BKK. It was around 20h00 and the rest of this terminal was buzzing with activity. We make it about half way to the check-in podium and the woman guarding the door greets us and asks for our names and the City we are traveling too. Less than 10 seconds later she flags over two young men who grab our bags and lead us into the Check-In Area. This woman asked for our passports and said that we would be checked in here and it would take about 10 minutes and that we should relax. Before we could even make it into the Check-In area a couple asked this woman for help (they were flying business on ANA) and she quickly told them that she was with her Royal First Passengers and that surely someone “over there” could help. She wasn’t rude, but she was forceful.
We were whisked to a small seating area while our checked bags were weighed and our boarding passes were printed. She asked if we needed anything as we sat at the small seating area. I, of course asked for a glass of champagne…and Mike thought I was nuts. Why would anyone need a glass of champagne while you sit and wait for someone to check you in for a flight. To that, I say “Who wouldn’t want a glass of champagne….” We sat here and chatted – both excited for the experience the next 24 hours would give. I finished about half my glass before our escort showed up to take us to the Royal First Lounge. Our escort handed us our passports and boarding passes, but took our hand luggage. She quickly escorted us through the First Class Security area, which was a bit of a clusterfuck because the security guards required us to carry our own bags and remove our electronics. I don’t care about that, but you’d think that they’d have this process down a little better. Carrying our own briefcases is fine. We were the only ones going through the security checkpoint when we were there.
Once we cleared security, we hopped on a golf cart and were whisked down to the lounge. I’m not usually a golf cart in an airport guy, but it was a pretty long haul and I had a lot of things I wanted to do in the lounge. Unlike in the US, the Thai golf cart driver just honked the tiny horn and floored the cart. I know we clipped a couple people as we shot by, but the cart did have a Thai Royal First sticker, so I guess that was okay. One of the people the cart clipped turned and apologized to us – which is probably just a polite gut reaction, but c’mon, we hit you with a cart, you should not apologize.
We make it to the lounge and are handed off to our Lounge Attendant. She tells us that she’ll be taking care of us during our stay and that she will personally come get us when it is time to board the plane. Sometimes these folks won’t get you until the very end of boarding and you can feel a bit rushed once on board. I’d rather get on a bit early, get settled, maybe even change into my new pajamas, get a glass (or two??) of champagne – basically, I want a leisurely start to my First Class experience.
Our Attendant took us into the lounge and helped us find a seat. She was very apologetic for it being so busy. The Royal First Lounge has traditional lounge seating areas, plus private rooms. We passed by several that were occupied – of course, I asked if we could have a private room and she was hesitant. At first I thought she was saving those for families or larger parties, but as we continued to walk through the lounge, I saw a couple with just one person hanging out. Then, as if it were timed by God himself, we came across a private room that was being serviced. The empty glasses were being taken out and a woman just finished sweeping the floor and wiping down the tables. SCORE. We got a private room. These rooms don’t have doors and one side is all glass that opens up into the rest of the lounge, but it is still just for us.
When flying Royal First, passengers get access to complimentary massages too. You can get up to 60-minutes of spa treatments. You can do a full body massage (with or without oil) or two 30-minute massages (shoulder and foot) or you can opt for just a 30 minute massage, if time is limited (again, your choice is shoulder or foot). Business class passengers can choose one of the 30-minute options. Before our Attendant left our private area, I asked her about massages and we were in luck – two 60 minute spots were available immediately. We were told to leave our bags in our area in the lounge (which really concerned me, but I grabbed my wallet and passport and left my bag there).
The Spa is actually in across the hall from the Royal First Lounge and we were escorted over and quickly checked in. Things were moving very quickly and efficiently. The massage area is quite large and separated into two rooms. You have the main area with your massage table and a separate area where you change and can shower, shave, etc. I wanted to take more photos of the massage area, but my masseuse seemed to be in a hurry and I didn’t want to keep other patrons from having a massage before their flight.
I popped into the changing area and found XL Disposable Underwear, which were still a bit tight (I’m 1.82M/6′ 84kg/185lbs), but fit so much better than those disposable undies in Myanmar.
The massage was good and the room was quite quiet, considering how much was going on just outside the room. It did take me a bit longer to get relaxed – I think it was because of how much running around we were doing just to get to this point. She did a great job though. I chose the Full Body Massage with Oil. After the massage I took another shower (so far this day, I had a shower before breakfast, a shower at the St. Regis spa…yes, I had a massage earlier in the day, a shower before we went to the airport, as we weren’t sure if we’d get a massage or not and I couldn’t wait until Munich for a shower) and headed back to the Royal First Lounge. Our Attendant was waiting for me to finish and walked me back to the Lounge. I assume they pinged her and said that I was done and that she didn’t just wait there for 75 minutes…
I made it back to the Lounge and found an elderly Thai woman (in full Thai Airways Uniform) sitting on a folding chair to the entrance to our private lounge space. She wasn’t on her phone. She wasn’t reading. She was just sitting, perfectly straight. She thanked me (for what??) and folded her chair up and walked away. I was told that she was there to watch our stuff and keep unauthorized people out of our room. Hmmm.
I sat down and before I knew it, our Attendant brought me a glass of champagne, a still water and a menu for food. The Royal First Lounge does have a full and proper sit down restaurant (white table cloth type of place). I’ve heard that the food there is authentic and amazing, but after Nahm for lunch and Gaggan for dinner the prior night…and a full dinner on the plane, I couldn’t bring myself to eat a sit down dinner…so I just ordered some fried spring rolls. Hey, it’s still vacation, right?
By this point it was about 22h30. Mike had returned from his massage and we relaxed in the Lounge. Our flight was scheduled to leave at 00h50, so I thought we’d head over to the gate, which wasn’t very far from the Lounge at around 00h00, but our Attendant really didn’t like that idea. She asked, then begged us to stay. She said the flight was a bit delayed because of mechanical issues and it was a bad idea for us to just go stand at the gate. As she said when we first came in, she reminded us to sit and relax and she’ll get us when it is time to leave. Fair enough.
At around 00h40 we decided to leave. We just felt uncomfortable and the lounge was getting pretty empty. When we walked up to the Lounge entrance we found six other passengers in our same boat — uncomfortable that we were still in the lounge just minutes before scheduled departure. Most of these people were German…
Our Attendant finally agreed and they collected the final people for our flight and walked us to the gate. No one had started boarding yet. It was mayhem. Our Attendant had stayed in the lounge and our new guide was a bit frustrated. We had a couple folks who couldn’t follow simple directions – they got lost on the way to the plane and he had to go find them. After a few minutes waiting in the gate area, our guide pushed through the crowd saying something in Thai, something in German then “First Class Passengers, please move”… ouch. I loved it though.
The gate area was surrounded by glass and doors into a glass wall lead to the gate itself. We were escorted directly past the glass doors and then spent a few minutes hanging out – watching all 300 of the other passengers glare at us as we moved to the front of the line. I’m sure they could smell the champagne and massage oil on us as we moved by.
I really enjoyed the Royal First Lounge and the full 60-minute massage. I do wish I could have tried the full restaurant. I also wish I had a bit more time in the Spa. There are rooms that have full bathtubs where you can have a massage then a nice long relax in the tub. The problem here is that I really shouldn’t be spending so much time in an airport lounge, right? I’m on vacation in an amazing city like Bangkok, I should be out and about. Maybe next time I can schedule a longer connection at BKK (as long as I arrive or leave in proper Royal First, otherwise, I don’t get access to all the amenities).
Have you visited the Royal First Lounge in Bangkok? How was the food? Did you spend enough time in the lounge or did you need more? What massage option did you go with?