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Tim Foolery

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United Airlines Wifi Refunds

Remember the days when your time on a flight was yours? You were disconnected from the world with no internet, no phones, no connections to the world below? Well those days are over.

Unfortunately with in flight Wifi, you are often plagued with slow downloads and frequently dropped connections. Some airlines have made it relatively easy to to get refund when the internet sucks. Here’s how you get a refund when the United Wifi fails on your flight.

Fortunately, you can do this all yourself, online. No need to call customer service and wait on hold for an extended period. United made it so easy to get a refund now. Maybe it is because their in flight internet is so hit or miss (at least for me over the last six months at least).

The Refund Process

First off, head on over to United’s refund page. This page handles everything from flight refunds, food, drink, upgrades and wifi (plus many more). The process goes much faster if you log into your MileagePlus Account, as most of the info just pre-fills into the forms.

United Wifi Refund
United makes it so easy to get a refund online.
United Wifi Refund
Flight info and receipts needed for Wifi Refund

It takes just a couple of minutes to submit the refund. Surprisingly, each time I submitted a refund, it has been granted and credited back within two business days. Every time I’ve requested a refund it was for a time where I actually had an issue on board. I may not have notified the flight attendant though. Sometimes the wifi works fine for 30 minutes or so, but is then dead for 30-45 minutes.

Despite all the issues I’ve had with United Wifi recently, I still attempt to work a bit on the flight. While it isn’t a perfect system, the ease of getting a refund makes me much less frustrated. However, I do miss the days were I could be completely disconnected while on a flight, don’t you?

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