After leaving the lounge, I made my way to to my flight. I love Vienna airport. It is quite small, but has lots unique destination, like Yereven, Lviv and Tehran. As I arrived at the gate and we were herded into two seating areas: Business Class and Economy. Boarding commenced shortly after the planned time.
The surprisingly unorganized boarding process had passengers rushing the podiums trying to board first. The young Austrian employees looked quite overwhelmed by the confusion that ensued. I sat back until it was all sorted out. I usually want to board and get settled early in the process. but not when it is mayhem.
Once I reached my seat 7A, I stowed my hand luggage and settled in for the 10.5 hour flight to Chicago. I’ve taken this flight several times before and just love the service and the experience in general. I almost always attempt to speak German exclusively whilst on board. Two and a half years studying in college gets me along well enough on the plane and in hotels.
The woman sitting across the aisle from me was in a mood. I could tell that she would be awful from jump. As the Purser walks around and introduces herself to all Business Class passengers, this woman continuously rang her call button. First she couldn’t find her amenity kit – it was immediately in front of her. Secondly, she wanted the different amenity kit (the pouch, not the shoe bag). Then she wanted to know the flight time. This is all within 10 minutes of boarding. Dozens of people heading to the economy cabin filed past us.
The chef made her rounds next. After handing out menus she returned and talked to each of us about the service. Austrian uses DO&CO for their on board offerings. They are my absolute favorite airline catering group. I selected the Viennese Tafelspitz for my entree.
As boarding continued, I had a couple glasses of sparkling wine and bookmarked the various programs on the In Flight Entertainment (IFE) System that I wanted to watch on this trip. Bookmarking the shows and movies you want is a great feature that most other airlines don’t do. It saves a ton of time on the flight.
The doors closed and we pushed back two minutes early. It was a short taxi and a quick take off. Before I knew it, we crossed 10,000 feet and the flight crew sprung into action.
On Board Service
The crew delivered an additional glass of sparkling wine along with warm nuts. After the table was set and the appetizer trolley rolled out. I do love selecting from the half dozen different items available. The seat side plating is a nice touch. It seems much more personalized and less factory style service.
The rest of the meal was served with efficiency, but like every other time I’ve flown Austrian, the meal takes the right amount of time. It isn’t hurried, nor does it drag on for too long.
The woman across the aisle from me continued her shenanigans. Her entree was delivered and she ate nearly three-quarters of it. Then she rang for the flight attendant, complaining that it wasn’t good and she wanted another option. She did this twice. Finally, her third entree was taken from the pre-arrival options. This loud, brash woman, consumed most of three entrees. The crew couldn’t have been nicer or more accommodating. This passenger was awful.
After the meal, I turned on a movie and decided to take a little nap. Hell, it is vacation, right?
The rest of the flight was lovely and uneventful, until….
As the pre-arrival meal was being prepared, the woman across the aisle, who was served long before me, pulled the same game with the food. She ordered, ate and returned two entrees. She finally settled on the third being to her liking. All before I was served.
That’s where Austrian really failed. There was no more food for me. Not saying they didn’t have a choice for me to select from, there was absolutely no more food available. It was quite surprising. I asked for a snack from the Economy Cabin and was told that they ran out of food in the back too. There was nothing at all left on the plane for me to eat.
When flying coach, I usually skip the pre-arrival snack as it is just not worth the time or energy, but usually in Business Class, there is something worthwhile. What really angered me, was that if this woman hadn’t eaten multiple entrees at each seating, I would have had something to eat. Austrian should have served all passengers before replacing meals, don’t you think?
We land at O’hare and arrive at the gate 15 minutes early. Unlike most of the flights on this trip, I was ready to get off this flight. I wasn’t tired of flying or the overall experience was bad. I was just frustrated with my fellow passenger and didn’t want to deal with her any more.
My trip around the world came to an end as I quickly walked to customs and the Global Entry Kiosks. One of the reasons I love O’Hare is that you go from sitting in your seat on board the flight to the taxi line at the International Terminal in less than 10 minutes.
Have you flown Austrian Airlines Business Class before? How many times has the Airline ran out of food?