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Tim Foolery

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Experiencing United Airlines New Boarding Process

Recently the United Boarding process was tweaked.   Their plan was to make the process and boarding area more clear. Instead of having five groups of people lined, up, only two groups would line up first then after those groups boarded, the next groups would line up.

In theory this makes sense, but as I mentioned before, I was pretty sure that people would still line up and it would be a mess. This change also altered which flyers were in which groups. This second change was what really concerned me. I usually only travel with a roller bag and I was afraid I’d get stuck putting my bag well behind my seat, meaning I’d have to fight through the crowd to collect my bag upon landing.

United Airlines' New Boarding Process

United Airlines’ New Boarding Process

Last week I took my first flight with this new boarding arrangement. I flew from Chicago to Toronto and the process was quite smooth. I chock this up to a few things 1) My flight didn’t have many elite flyers, so I ended up being the 6th person on board and 2) Canadians are nicer rule-followers. My bag was directly above my seat too.
In the boarding area people the Group 2 boarding line was relatively long, but Group 1 was very short. All of the seats in the boarding area were taken and no one was crowding the boarding door either. I’m not sure this will happen on a flight without courteous Canadians making up most of the manifest.

How have you fared in the United boarding changes? Have you been screwed out of overhead bin space at all? Do you think it makes the process any better?

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