I am not really a Hilton guy, I much prefer Stawrood Properties. I was speaking at a conference being held at the Embassy Suites near O’Hare. I had stayed at this property a few years ago when I had a 12 hour overnight layover at ORD – I didn’t want to deal with heading home for just a few hours.
This stay was two midweek nights. I checked in around 17h00 and was given a room on the fourth floor. Since I was on some bulk conference rate, my Gold Status didn’t get me any welcome amenity. I had to nearly beg for a couple bottles of water.
One of the elevators was out of service during our stay, which made the trek to and from your rooms very long. I asked about taking the stairs, but was told the doors were locked and I couldn’t enter the floors once I walked up. I try it – I’d have been very frustrated if I walked up four flights only to find a locked door.
My rooms was immediately across from the elevators. The glass doors to the rooms didn’t seal fully and the noise from the elevators and atrium really carried into my room.
Entering the room, you find the sitting and office area, with a TV.
Continuing on, you pass the bathroom and the closet. The bathroom was large, but dated. I always forget how annoying the low bathroom vanities are. When brushing teeth or shaving, I end up with some back pain. The toilet had almost no power and when I attempted to flush a single Kleenex, it floated, swirled and barely went down the drain…and that was just a Kleenex- I was nervous about other things that needed flushing! Gross, I know.
The sleeping area was at the very back of the room, with two full sized beds (Hilton calls these queen beds, but the measurements sure don’t add up). This area had another TV plus a chair in the corner. The corner windows provided a ton of natural light.
The bed was surprisingly comfortable, albeit very small – I was afraid I’d roll out. Luckily, I remained securely tucked in.
I wrote about my interactions with hotel maintenance immediately upon checking in, which still surprises and confuses me – no one else I spoke with had the “Clock and Peephole Check.”
The internet was fast and I didn’t find any Wi-Fi deadspots – which is surprising in hotel conference spaces. The water pressure was light and the water never got hotter than tepid, which starts to wear on you after a few days.
Despite the rooms being dated and a little loud (hallway and atrium noises) I’d likely stay again…assuming I needed a quick stay near ORD. I wouldn’t spend multiple days here though.
Have you stayed here before? Was your room loud and your water lukewarm? Where is your favorite hotel near O’Hare?